Contact VibeEffect
Use this page if you need product support, have account or billing questions, want to discuss partnerships, or need help understanding whether VibeEffect fits your workflow. We keep the contact page simple on purpose, but it still needs to answer the practical questions a searcher has before they reach out.
The fastest path for back-and-forth conversation is Discord, especially for early access questions, workflow feedback, and product discussion. Email is better for account issues, billing questions, support follow-up, and requests that need a clearer written thread.
If you are contacting us about a bug or a workflow problem, include the page you were using, what you expected to happen, what actually happened, and whether the issue blocked export or editing. That makes support faster and reduces the time spent on clarification.
VibeEffect is a browser-based AI video editor built for creators, marketers, and ecommerce teams. It combines captions, face tracking, visual effects, and multi-platform packaging in a single prompt-driven workflow. If you are evaluating the product for a team, feel free to ask about supported workflows, export formats, or integration possibilities.
We typically respond to support emails within one business day. Discord messages are often answered faster by the community or the team, especially during weekday hours. For time-sensitive issues that affect production workflows, mention the urgency in your first message so we can prioritize accordingly.
Use this address for account help, billing questions, and general support.
support [at] vibeeffect.aiDiscord
For faster conversation, roadmap discussion, and early access questions, use our Discord community.
Open DiscordBefore You Reach Out
- Include the route, feature, or workflow you were using when the issue happened.
- Mention whether the problem affects login, editing, export, captions, packaging, or billing.
- If this is a partnership inquiry, include the company, channel, or campaign context in the first message.
Contact FAQ
What should I include in a support message?
Include the page or feature you were using, what you expected to happen, what actually happened, and whether the issue blocked editing or export. If the problem is account-related, mention the email you used to sign in. Screenshots or screen recordings also help the team reproduce the issue faster.
When should I use Discord instead of email?
Discord is better for faster conversation, early access discussion, product feedback, and workflow questions. Email is better for account help, billing questions, partnership outreach, and issues that need a clearer support thread. Many users find that Discord also works well for sharing examples and getting quick feedback from other creators in the community.
Can I contact VibeEffect about partnerships or creator collaborations?
Yes. Use the contact options on this page for partnership inquiries, creator collaborations, and integration discussions. If the outreach is time-sensitive, include the company or channel context in the first message. We work with content creators, agencies, and ecommerce brands on various collaboration formats.
What video formats and workflows does VibeEffect support?
VibeEffect supports MP4 and WebM uploads and exports in multiple aspect ratios for platforms like TikTok, Instagram Reels, YouTube Shorts, and standard landscape video. The editor handles captions, visual effects, face tracking overlays, and multi-variant packaging in one browser-based workflow.
Is there a status page for service outages?
For real-time updates on service status, check the announcements channel in our Discord community. We post maintenance windows and incident updates there first. If you are experiencing an issue that seems unrelated to a known outage, contact support directly so we can investigate.